Money Back Guarantee and
Guest Protection Coverage
for 100% Customer Satisfaction
Make your reservation with Hellovillam.com's secure payment infrastructure and take advantage of the 100% Customer Satisfaction Money Back and Guest Protection Guarantee that we offer our guests in case of any possible problems.
With the Money Back and Guest Protection Guarantee offered by Hellovillam.com, we are at your side against villa owners to solve any issues and possible problems you may experience.
Refund
Assurance
In case of the situations like you cannot reach the villa owner within 6 hours from the start of your accommodation, if the villa you have booked is different from the villa that shown on our webpage* or in cases where you cannot travel due to illness, death or similar compelling reason**, the entire amount that you have paid for your reservation will be refunded to you.
Refund
Assurance
In case of the situations like you cannot reach the villa owner within 6 hours from the start of your accommodation, if the villa you have booked is different from the villa that shown on our webpage* or in cases where you cannot travel due to illness, death or similar compelling reason**, the entire amount that you have paid for your reservation will be refunded to you.
Guest Protection
Guarantee
Along with the refund assurance, we care that you can continue your holiday without any possible problems.
Within the scope of the Guest Protection Coverage, we inform you about the most suitable available villas in the areas closest to you along with your selection criteria with our customer support team and provide assistance for you to continue your holiday with discounted prices.
Instalment Options up to 12 Months
for Credit Card Payments
You can take advantage of the instalment options that we offer to make your payments easier for your villa rentals via credit card.
We offer instalment options up to 12 months to Finansbank credit cards, 6 months to Ziraat Bank for reservations made via Hellovillam.com. Your bank’s interest rates may apply for terms.
Hellovillam.com does not receive any commission income for additional differences or instalment costs that may applied by your bank.